For account access, billing, inventory workflows, receipt delivery, or launch assistance, contact the Balance XO support team.
BX
Email support
support@balancexo.comInclude your business name, the email used to sign in, and a brief description of what happened. Never include a password, full card number, or Clerk, Stripe, Resend, or Cloudflare secret.
For faster help
- Describe the page or workflow where the issue occurred.
- Include the time of the issue and any visible error message.
- State whether the problem affects one user or the entire business.
- For billing questions, include the Stripe invoice number but not card details.
Account and security issues
If you believe someone has accessed your business without permission, sign out other sessions through Clerk where available, review team membership, and contact support immediately.
Service providers
Payment details are handled by Stripe, account authentication by Clerk, transactional email by Resend, and infrastructure by Cloudflare. Balance XO support will help identify the correct next step without asking you to expose private credentials.